FAQs

We are here for you

Frequently asked questions

How does progress tracking work?

Your evolution is tracked automatically through your activities: journal writing, completed challenges, and finished healing modules. You can see your progress in the Evolution section.

Are my data secure?

Yes. HEAL uses strong security practices and keeps your personal entries private.

How to use Mel, the virtual assistant?

Open Chat from navigation and start typing how you feel. Mel responds with guided support.

What to do if I feel distressed?

Use the Help page emergency resources and contact local crisis support when needed.

How to cancel my Premium subscription?

You can manage subscription settings from your app store account page.

Your feedback matters

Help us improve Mel by sharing your suggestions and experience feedback.